Privacy Policy for Trukload
At Trukload, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and logistics marketplace services. By using Trukload, you agree to the practices described in this policy.
1. About Trukload
Trukload is a B2B Logistics & Transport Marketplace that connects shippers, transporters, fleet owners, truck owners, and drivers. Our platform enables truck booking, load posting, freight bidding, shipment tracking, and business management through a secure digital platform.
2. Information We Collect
- Name, mobile number, email address, and company details.
- Business information including GST (if applicable).
- Driver and vehicle information including vehicle registration and KYC documents.
- Booking history, shipment details, and communication records.
- Device information such as browser, IP address, operating system, and app version.
- Location information (with your permission) for shipment tracking and nearby truck services.
3. How We Use Your Information
- Create and manage your Trukload account.
- Verify users through KYC.
- Connect shippers with transporters.
- Enable truck booking and load posting.
- Provide shipment tracking.
- Improve platform performance.
- Prevent fraud and unauthorized activities.
- Provide customer support.
- Send important notifications and updates.
4. Information Sharing
We do not sell your personal information. Your information may be shared only with transport partners, trusted service providers, payment gateways, government authorities (when legally required), or during business restructuring, strictly for providing our services.
5. KYC Verification
Trukload may require KYC verification for shippers, drivers, fleet owners, and transport companies to improve trust and platform security. Documents are securely stored and accessed only by authorized personnel.
6. Location Services
With your permission, Trukload may access your device location to provide live tracking, route optimization, estimated arrival time (ETA), and nearby truck search. You can disable location access from your device settings.
7. Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, analyze traffic, and enhance website performance. You may disable cookies through your browser settings.
8. Data Security
We implement industry-standard security measures including SSL encryption, secure cloud infrastructure, firewalls, encrypted password storage, role-based access control, and regular monitoring to protect your information.
9. Data Retention
Your information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Data is securely deleted or anonymized when no longer required.
10. Third-Party Services
Trukload may use trusted third-party providers for payment processing, cloud hosting, SMS, email notifications, mapping services, analytics, and customer support. These providers have their own privacy policies.
11. Your Rights
- Access your personal information.
- Update or correct your profile.
- Request account deletion (subject to legal obligations).
- Withdraw consent where applicable.
- Contact us regarding your personal information.
12. Children's Privacy
Trukload services are intended for users aged 18 years or above and are designed for business use. We do not knowingly collect personal information from children.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and mobile application with the updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
- Company: Trukload
- Website: www.trukload.in
- Email: info@trukload.in
- Phone: +91 799 919 6832
15. Consent
By accessing or using the Trukload website, mobile application, or any related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our services.